We dispatch all orders within 5 business days or less. North Island couriers take an additional 1-2 days, South Island couriers take an additional 2-3 days. Rural delivery may take longer. It is best to get orders delivered to a business address.

Yes, when your order is dispatched, you will receive courier tracking information to keep an eye on your parcel's progress.

Yes, once your order is ready for pickup, you will receive a text message. If placing your order online you get an opportunity to select pickup at the last step of checkout process. Our hours and location are listed under the Contact Us tab in the Footer of the site.

This is a tricky one to answer as we move all confirmed orders into production quickly. Phone us as soon as you have discovered a problem, we may be able to pause your job and make the required changes.

Yes we do. You may visit our display at 4-6 De Leeuw Place, Te Rapa, Hamilton. Our hours and location are listed under the Contact Us tab in the Footer of the site. We prefer orders to be placed online, as this is more efficient and cheaper for you.

Yes, depending on the time of year and our work load, we may have the capacity to speed things up. Please make contact to discuss your timeframe, as we maybe able to help.

We offer quantity discounts, the more you buy of the same product the better the price gets. For example, if you are buying 5 items of the same thing enter 5 in the Qty box then Add to Cart. The discount will then be applied and you will see it on the cart summary page. A mistake some customers make is they enter the items individually, then don't get the quantity discount.

Yes. You are charged once for each logo. Once the logo is setup you can have it engraved on 1 or many awards for years to come.

Preferred File Types
Our preferred file types are vector formats. Vector graphics are composed of lines and fills, allowing us to easily adjust colors to suit the engraving and printing process. The best vector formats for this purpose are EPS, AI, SVG, and PDF.

Image File Conversion
For non-vector image files like JPG, PNG, and BMP, we manually convert them to vector files. Please note that simply saving a photo as a PDF does not convert it to a vector format.

Design Software
We use CorelDRAW and Adobe Illustrator for our design work.

Email your files to [email protected] using your Order Number as a reference.

Yes, we have them in .PDF format suitable to download. Click me to go to the Engraving Template page

Logos taken from web sites are generally poor quality when they are enlarged and engraved/printed onto awards. Our engraving and printing equipment is extremely accurate and will engrave/print exactly. A fuzzy logo will be fuzzy on the award. To test your logo, zoom in on your screen, if it is blurry then you may want to find the original file. The better the images, the better the final product will be. When you place your order we will check your artwork and advise if it is not suitable.

 

 

Our courier fee is $10.60 for North Island parcels and $12.80 for South Island Parcels. Rural Delivery $5.00 on all parcels. It is best to get parcels delivered to a business address.

This is a general answer as we are not in control of your parcel once it has left our premises. North Island customers generally receive their goods by 2pm the day after dispatch. South Island customers generally receive their goods by 2pm, 2 days after dispatch. Rural delivery, add an extra day. When your order is dispatched, track and trace details are emailed to you. To insure your order is dispatched on time, please make your payment as soon as your job is confirmed.

You will have received tracking information via email when your order was sent. Its best to contact the courier directly to track and trace.

Yes, once your order is ready for pickup, you will receive a text message. If placing your order online you get an opportunity to select pickup at the last step of checkout process. Our hours and location are listed under the Contact Us tab in the Footer of the site.

Standard engraving is generally 3-4 lines of text on trophy plates and approximately 5-6 lines on an Acrylic Award. Text will be centred. We will let you know if what you have submitted is too busy prior to us confirming your job.

Yes you can, we have an Excel or CSV Template which maybe helpful. Click me to go to the Templates page.

If the order is already confirmed and engraved, then there will be a charge to redo the trophy or plate. If we make the error we will fix it for free.

If you require lots of trophies, the best way to email your engraving is in an excel worksheet. If you are doing 3 lines of engraving on the trophy plate, use 3 columns, Line 1, Line 2, Line 3. Do not use any tabs or special characters. We will centre the engraving. If you are using a word processor, type Line 1, press Enter type Line 2, press Enter type Line 3, press Enter x2 then repeat. Email your files to [email protected] using your Order Number as a reference.

 

Yes, we can add colour to your awards. We have printers which use a durable UV ink. There maybe additional charges for this, but we will inform you of this prior to starting. Crystal is not suitable to colour print on.

The laser engraving process burns the surface to remove the top layer of the material. Our trophy plates are made from a gold/black material. Once engraved the text appears black. Glass, crystal and acrylic changes to a frosted white colour. Laser engraved wood turns a dark brown.

The engraving plates on the bases are laser engraved, so we have most fonts that you would have available on your computer. For the silver bowl part of the cup, this is done with a diamond tool bit that scratches the text into the cup surface. With this process we have 18 common fonts available. Click me to view.

An invoice is only printed when goods are dispatched. We can provide you with an Order Confirmation which has the exact same amounts on it to pay on if you wish. The invoice is delivered with the package unless otherwise stated.

You do not need to pay this by credit card at the time of placing your online order. When you go to checkout, select 'Pay by Deposit' and we will send you a confirmed order confirmation and payment details for this to be paid by bank transfer. If picking up from our shop we also offer eftpos and cash.

If you place your order online, during the checkout process you have the option of VISA or MASTERCARD, Bank Deposit, or payment in store. If you are visiting our store in Hamilton then Cash and EFTPOS are additional options. Our bank details are: ASB Bank, Acct: 12-3123-0013139-00 Acct Name: T/A Awards NZ. Use your Order Number as the reference. Please wait until we have confirmed your order total before making payment.

It would probably be safer to give us a call with your credit card details over the phone, or place your order via the webstore which has a secure credit card facility.

Yes you can but wait until we have confirmed your order. Please use your Order Number we allocate you as the reference.

If we have not started your order, we can arrange a refund. If your order was paid via credit card through the webstore, the pending charge will automatically drop off your card within 7 days. If you have paid via another method, we will refund you the same way, i.e. same credit card or bank account number for refund.

No additional payment is required. The updated higher amount will be charged to your credit card when your order is dispatched.

When you place an order, a hold is placed on your credit card for the initial amount, which is what you see in your account. The actual charge for the updated lower amount will occur when your order is dispatched.

We cannot guarantee when an award will go back in stock. Please check the large selection of awards on our website - you are sure to find something similar that will suit your needs. The vast majority of our range is made in house, but there are some items we do import. These products are all restocked by May each year.

Yes you can. Please have a look through the website to get an idea of your requirements. We will then email an official quote. Depending on our work load a quote may take 1-2 days to prepare.

If you want to know what your order is going to cost, add all the products you wish to purchase to the webstore, and it will give you a grand total.

Yes you can.

Yes you can. We will calculate international shipping costs and advise you of the additional cost. Once this additional charge is approved by you we will proceed with your order. If paying by credit card, a hold will be placed on your credit card excluding shipping. When we dispatch your order and generate an invoice, your credit card will be charged with the new amount including international shipping.

Yes you can. We will calculate international shipping costs and advise you of the additional cost. Once this additional charge is approved by you we will proceed with your order. If paying by credit card, a hold will be placed on your credit card excluding shipping. When we dispatch your order and generate an invoice, your credit card will be charged with the new amount including international shipping.

Normally we send using New Zealand Posts international courier service. We also can send using FEDEX. Let us know the service level you require and we will organize accordingly.

Some of our products use an Engraving Wizard to help with entering the engraving details. Press the ADD COMMENTS/ENGRAVING, a pop up will appear looking like the image below. Enter the QTY required. Then add your engraving using Option 1 or Option 2. Press "SUBMIT" when completed. Pop up will close, now press ADD TO CART.