Frequently Asked Questions


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What is standard engraving?
Can you send me a printed catalogue?
How long do orders take?
Can I have a quote?
Do you have a showroom?
How much freight do I pay?
Can we have this order ASAP?
Can you send/email me the invoice to pay on?
Is it OK to send my credit card details via email?
When will you deliver my trophies?
Please advise the payment procedure?
How long does a quote normally take?
Can I put $$ directly into your bank account?
Can you fix our spelling errors?
Can I change the order once it is confirmed?
Can I have the wording on an acrylic coloured?
Is the logo fee a one off charge?
How do I email my engraving?
Is my artwork good enough?
File Formats

 

 

What is standard engraving?

Standard engraving is generally 3 lines of text on trophy plates and approximately 5 lines on an Acrylic Award. We will let you know if what you have submitted is not standard engraving prior to us confirming your job.
 
Example:
 Clendon United
 9th Grade Tournament 2015
 Championship Winner
 
 

Can you send me a printed catalogue?

No, but we have our current catalogue available in Flipbook which can also be downloaded. The link is located in the website footer.
 
 

How long do orders take?

We like to work with the 5 working day turnaround scenario. 5 days from confirmation of your order, not 5 days from your first query. There are some cases where we can get it done sooner but please be aware this is not always possible. If delivery is to the south island, or rural delivery, please add an extra day.
 
 

Can I have a quote?

Yes you can. Please have a look through the catalogue to get an idea of your requirements. We will then email/fax/post an official quote.
 
 

Do you have a showroom?

Yes, we do. You may view our extensive award display, and place an order at 4-6 De Leeuw Place, Te Rapa, Hamilton. We are open Monday-Friday from 8.30am-5.00pm.
 
 

How much freight do I pay?

All goods are couriered unless otherwise specified e.g. pickup. Otherwise courier fee is $6.60 for North Island parcels, & $8.80 for South Island Parcels.
 
Rural Delivery $3.80 on all parcels.
 
South Island freight is sent on a 2 day service so please allow enough time to receive your order.
 
 

Can we have this order ASAP?

As soon as the payment has gone through we will dispatch the goods. We generally do not start to make your order until payment has been received so please do not delay making payment.
 
 

Can you send/email me the invoice to pay on?

An invoice is only printed when goods are dispatched. We can provide you with a quote which has the exact same amounts on it to pay on if you wish. The invoice is delivered with the package unless otherwise stated.
 
 

Is it OK to send my credit card details via email?

It would probably be safer to give us a call with your credit card details over the phone, or place your order via the webstore which has a secure credit card facility. Your card will not be charged until your we have confirmed your order.
 
 

When will you deliver my trophies?

 
North Island customers generally receive there goods by 2pm the day after dispatch. Rural delivery & South Island customers add an extra day. If you order through the webstore your account will be updated with track and trace details of the shipment when it leaves our premises. Simply login to your account and click on orders. If your parcel has not arrived by 3pm, please call so we can start tracking the shipment.
 
To insure your order is dispatched on time, please make your payment as soon as your job is confirmed.
 
 

Please advise the payment procedure?

Cheque, credit card, bank deposit. If you are visiting our store in Hamilton then cash and eftpos are options too. Our bank details are: ASB Bank, Acct: 12-3123-0013139-00 Acct Name: T/A Awards NZ
 
dps payment express visa mastercard logo
 
 

How long does a quote normally take?

 
Depending on our workload it can take up to 1 day to get it to you.
 
 

Can I put $$ directly into your bank account?

Yes you can but wait until we have confirmed your order. Please use your name as a reference or your order number if you used the webstore.
 
 

Can you fix our spelling errors?

If the order is already confirmed and engraved, then there will be a charge to redo the trophy or plate. If we make the error we will fix it for free.
 
 

Can I change the order once it is confirmed?

Once an order is confirmed and we have started it, there can be no changes made to it. If you need to add to the order, the additions will be treated as a new order.
 
 

Can I have the wording on an acrylic coloured?

Normally we laser engrave acrylic trophies, and the wording appears frosted white. We can also print on some acrylic awards at 1200 dpi (which is almost photo graphic quality) logos, photographs or solid colours (including white ink). Their are additional charges for adding colour.
 
 

Is the logo fee a one off charge?

Yes. You are charged once for each logo. Once the logo is setup you can have it engraved on 1 or many awards.
 
 

How do I email my engraving?

This applies to emailed orders only not orders placed through the Webstore.
 
Please provide engraving information as follows:
 
What you type is what will be engraved.
Maximum engraving per line - About 38 characters, anymore and text starts to condense. We will size the text using our typeface and format it to fit the engraving plate.
 
To submit the example of engraved plates seen on the below left, type in WordPad or Microsoft Word. Type lines in 1 single column without using any Tabs or Special Characters.
 
plate layout word text file
 
Preferred method for plate orders of 50 or more, supply an Excel spreadsheet like this, remembering not to use any Tabs or Special Characters:
 
engraving information submitted in excel
 
 

Is my artwork good enough?

Logo's from business cards or web sites are generally poor quality when they are enlarged and engraved onto awards. Our engraving equipment is extremely accurate and will engrave exactly. A fuzzy logo will be fuzzy. A good logo will be as good as what is supplied. To test your logo, zoom in on your screen, and see if it compares to our samples below.
 
The image on the left will engrave well. The image on the right with the blurred edges will be more challenging. The better the images, the better the final product will be.
 
good artwork and bad artwork example for laser engraving
 
 

File Formats

Email attachments should not be larger than 15Mb. For larger attachments please contact us first.
 
Bitmap Formats
 .BMP
 .JPG
 .TIF
 .GIF
 
Vector formats
 .AI
 .EPS
 .PDF
 .PLT
 .DXF
 
We also use Corel Draw X4, Adobe Photoshop, Adobe Illustrator, Flexisign
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